Terms & Conditions

1. Who can use Served

You must be 18 or older to create an account. There is no exception, and it does not matter that hospitality hires younger than that in much of the country: this platform is for adults. We close accounts we learn belong to somebody under 18, and a parent or guardian who believes their child has one can tell us at support@served.life and we will remove it.

By signing up, you confirm that you are 18 or older, that the information you provide is accurate, and that you have the legal right to work (for worker accounts) or hire (for employer accounts) in your relevant jurisdiction. One person, one account: accounts are personal, and you may not create one for somebody else or transfer yours to anyone.

2. Your account

You’re responsible for keeping your login credentials secure and for all activity that happens under your account. If you think your account has been compromised, contact us immediately at support@served.life.

One account can do more than one thing: it always carries your personal identity, it can take on looking for work, and it can be part of the team running one or more venues. What you are allowed to do at any moment depends on which of those you hold, and being on a venue’s team is a permission its owner grants and can withdraw.

3. What Served is (and isn’t)

Served is a platform that connects hospitality workers with employers. We are not an employer, staffing agency, or party to any employment relationship formed between users. Any hiring, scheduling, pay, or workplace decisions made between a worker and an employer are solely between those parties. Served is not responsible for the conduct of any user, the accuracy of any profile, or the outcome of any hiring decision.

We do not verify users. We run no background checks, we confirm nobody’s identity, work history, right to work, licences, or insurance, and we do not vet venues or the roles they post. Do your own checks before you hire somebody or accept a job — and see clause 8 for what Served may not be used as.

4. Venues, and acting for a business

If you create a venue on Served, or accept an invitation to help run one, you confirm you are authorised by that business to do so. Content published as a venue is attributed to the venue, and the business behind it is responsible for it.

A venue’s owner decides who joins its team and what each member may do. If you leave a team, or your permission is withdrawn, you lose access to that venue’s candidates, conversations, and hiring records — they belong to the venue, not to you. Do not take copies with you.

5. User conduct

When using Served, you agree not to:

• Post false, misleading, or fraudulent information
• Impersonate another person, or claim to represent a business you have no authority to represent
• Harass, threaten, or abuse other users
• Use the platform for any purpose other than legitimate hospitality hiring and networking — including sending unsolicited advertising, recruitment for unrelated schemes, or chain messages
• Collect, copy, or reuse other people’s personal information beyond what a specific hiring conversation needs
• Attempt to access, scrape, or interfere with the platform in unauthorized ways, including automated access we have not agreed to
• Return under a new account after being suspended or banned
• Violate any applicable law while using Served

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Content you post

You retain ownership of the content you post (profile info, photos, portfolio images, messages, etc.), but by posting it on Served, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content as needed to operate the platform — for example, showing your profile to employers you’re visible to, or showing your post to the people it was posted for. You’re responsible for making sure you have the rights to anything you upload.

Posts, comments, and Heard discussions are public writing. Other members can reply to them, save them, and repost them, a shared post can be read by anyone with its link, and search engines may index it. Deleting a post removes it from Served; it does not unwrite it from anywhere it has already travelled.

If you send us feedback or suggestions about Served, we may use them freely and without owing you anything for them.

7. Moderation, reports, and appeals

Public content is screened automatically before it appears, and a post can be published, held for a person to review, or refused on that basis. Pictures are not machine-checked, so a post carrying one waits for a person. Automated review is imperfect in both directions.

Any member can report content or an account. Reports are read by our moderators, who may remove content, or suspend or ban an account. If a decision goes against you, you can appeal it and a person will look again. An account that is suspended or banned keeps no in-app appeal route — write to support@served.life, which is the way back.

Reporting in bad faith — to bury a competitor, or to punish somebody for a disagreement — is itself a breach of these Terms.

8. Automated tools, ranking, and hiring decisions

Served orders and suggests: roles inserted into a feed, results sorted by relevance and distance, candidate lists put in an order. That is a convenience, not a verdict. Served does not make, and does not participate in, any employment decision. We do not score candidates, rate their suitability, or tell an employer who to hire, interview, or reject — a person at the venue decides all of that.

Served is not a consumer reporting agency and nothing on Served is a consumer report. You may not use Served, or anything you find through it, for any purpose governed by the Fair Credit Reporting Act or similar state law — including employment screening reports, tenant screening, credit, or insurance decisions — and you may not combine what Served shows you with outside data to build dossiers on candidates.

Several states and cities now regulate automated tools used in hiring: notice to candidates, bias auditing, and anti-discrimination duties among them. Those obligations fall on the employer using the tool. If you use Served’s ordering, or your own tools alongside it, you are responsible for your own notices, audits, and records; ask us and we will describe how our ordering works so you can meet them.

9. If you post roles or read candidates

Employer accounts take on obligations that worker accounts do not:

• Post real roles, described accurately — the work, the location, and the pay terms as you actually intend them. No placeholder listings, no roles at venues you do not run.
• Include a pay range where the law requires one. A growing number of states and cities require the wage or salary range in the posting itself, and some reach any role that could be worked from their state. Getting that right is yours; Served gives you the field.
• Hire lawfully. You are responsible for complying with employment, anti-discrimination, wage, and work-authorisation law wherever you hire. Served gives you tools; it does not give you legal cover.
• Never ask a candidate for the password to a personal account, or to open one in front of you. Michigan and most other states prohibit it.
• Never charge a worker a fee to apply, to be considered, or to be hired.
• Use candidate data only for the role it reached you for. A resume, a profile, and a conversation come to you so you can assess someone for that role. Do not sell them, publish them, feed them into unrelated systems, or pass them to another business, and do not keep them longer than that hiring purpose needs. Access to a resume can be withdrawn, and when it is, that access ends.
• Keep notes job-related. Notes on a candidate are your working record, and they are subject to the same laws as anything else you write down about somebody you might employ.

For candidate data you hold, you act as an independent business with your own legal duties. You agree to indemnify Served for claims arising from how you use what Served showed you.

10. Messaging, notifications, and email

Served sends email about your account, your security, and your subscription. While your account is open these are part of the service and cannot be switched off. Community and activity email can be switched off in your settings or from the unsubscribe link in any of those messages. Messages between users go through Served and are stored here; the conversation is visible to its participants, and where a conversation is with a venue, to that venue’s team.

11. Employer subscriptions and payment

Employer accounts may access certain hiring features (such as the Hiring Board) through a paid subscription, processed via Stripe. Subscription terms, pricing, and cancellation are as presented at the time of purchase. Payment processing is subject to Stripe’s own terms in addition to ours.

Subscriptions renew automatically for the same period, at the price shown when you subscribed, and keep renewing until you cancel. Before you pay, checkout shows the price, the billing period, that it renews automatically, and how to cancel; you are charged only after you agree to those terms, and we email you a confirmation of them.

Cancelling takes as few clicks as subscribing did. Open the billing portal from your account and cancel there — no phone call, no email, no retention interview. Cancelling stops the next renewal and leaves you with the features you have paid for until the period ends. For a subscription that renews for a year or more, we send a reminder before it renews.

Except where the law says otherwise, payments already made are not refunded for a part-used period. If a payment fails we may allow a short grace period before paid features stop. Prices can change, and we will tell you before a change takes effect for you — a price increase never applies to a period you have already paid for.

12. Availability and changes to Served

Served is under active development. Features can change, be added, or be withdrawn, and we may limit or pause parts of the service for maintenance or safety. If we withdraw something you are paying for, you can cancel.

13. Accessibility

Served is built to meet WCAG 2.2 AA, and its accessibility is tested rather than assumed. If something on Served is not usable for you — with a screen reader, by keyboard, at a larger text size, or in any other way — email support@served.life and tell us what you were trying to do. We treat that as a defect report, not a suggestion.

14. Disclaimers

Served is provided “as is.” We do our best to keep things running smoothly, but we don’t guarantee that the platform will be error-free, uninterrupted, or perfectly secure. We are not responsible for the quality, safety, legality, or outcome of any job, hire, or interaction that happens as a result of using Served.

15. Limitation of liability

To the fullest extent permitted by law, Served LLC is not liable for indirect, incidental, or consequential damages arising from your use of the platform — including lost work, lost hires, lost income, or lost data. Our total liability for any claim related to Served is limited to the amount you’ve paid us (if any) in the twelve months prior to the claim.

16. Indemnity

You agree to cover Served LLC for claims, losses, and reasonable legal costs arising from what you post, how you use Served, your breach of these Terms, or your breach of anyone else’s rights.

17. Termination

You may stop using Served and delete your account at any time. Deactivating instead hides your profile and pauses your listings, and can be reversed. We may suspend or terminate accounts that violate these Terms or for any other reason at our discretion, with notice where reasonably possible.

When an account ends, messages you sent stay in the conversations you sent them to, and safety, moderation, audit, and payment records are retained as described in the Privacy Policy. The clauses that should outlive the account — content licence for anything already shared, disclaimers, liability, indemnity, and governing law — do.

18. Copyright complaints

If you believe something on Served infringes your copyright, email support@served.life. Tell us what work you own, where the infringing material is on Served (a link is best), how to reach you, and include a statement that you believe in good faith the use is not authorised and that what you have told us is accurate. Sign it — an electronic signature is fine.

If we remove something of yours, you can say we got it wrong. Send a counter-notice to the same address identifying what was removed, where it was, and a statement under penalty of perjury that you believe it was removed by mistake or misidentification, with your contact details and your consent to the jurisdiction of a federal court where you live. We will pass it to the person who complained, and unless they file suit we may restore the material.

We remove infringing material and terminate the accounts of repeat infringers. Filing a knowingly false notice or counter-notice can make you liable for damages.

19. Changes to these Terms

We may update these Terms from time to time. Small corrections take effect when we post them. For a material change we will tell you first — in the app, by email, or both — at least 14 days before it takes effect, and we will update the “Last updated” date. Using Served after that date means you accept the updated Terms; if you would rather not, close your account before then and the old ones governed everything you did.

20. Governing law and disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles. If something goes wrong, email us first — most things are settled faster that way than in a filing. Anything that cannot be settled that way belongs to the state or federal courts located in Michigan, and we each agree to those courts.

21. The rest

These Terms and the Privacy Policy are the whole agreement between us about Served. If a clause turns out to be unenforceable, the rest stands. Not enforcing a term once does not waive it. You may not transfer your rights under these Terms; we may transfer ours if the business does.

22. Contact

Questions about these Terms? Email support@served.life.